Or if your device is wireless setup a hotspot on a mobile and see if you can play songs when connected to that network. This would be a definitive test to see if it's router or firewall related. If you are familiar with networking I would recommend setting up a DMZ to exclude your computer's IP address through your router. With the problem only being on one device it could be a Windows firewall permissions problem, or it could be that your router is blocking the necessary ports to reach Spotify, i'd test to see if the web app allows you to play songs and troubleshoot from there. Unforuntaley i'm no longer in a position to continue troubleshooting this problem anymore as mine is now working and the fix i the posted seems to have worked for a large number of people, it's unfortunate that it doesn't for you in this case.īest bet is to either start a new topic (as this one is marked as solved and will most likely not be seen again by any Spotify moderators) or gather all the information you can from other forum posts and research. If I do manage to fix the problem on my own i'll post the fix back here, I hope you do too. It's an incredibly strange issue that is very hard to troubleshoot, i'd appreciate some support from Spotify on what may be the cause, as i'm definitley not going to re-install my OS for one app.Īs a paying premium user and Spotify being one of the leading song streaming services the fact that Spotify doesn't have some form of dedicated support is ludicrous to me. What is very strange is that if someone else logs into the desktop app on my computer the music plays fine regardless of settings, and if I log into my spotify on someone elses computer as my account it works correctly. What I have noticed is that I can reliably change the amount of time that I can play a song by adjusting the "streaming quality" setting from "automatic" (5 seconds) to "very high" (songs don't even play) I have tried everything imaginable, restarting, re-installing, scanning for viruses, clearing my cache, disabling hardware acceleration, re-installing my audio drivers, the desktop app just simply refuses to play songs for longer than 6 seconds regardless of the song or playlist that is selected. I have the exact same problem, but it's 6 seconds for me, the web player didn't work last week but after the most recent update that is now working so i'm using that as an alternative.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |